Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Devin Morgan (doing business as TownRep, “we,” “our,” or “us”) governing your use of the TownRep platform and services (the “Services”). By creating an account or using the Services, you agree to these Terms.

1. The Services

The Services consist of tools for local service businesses, which may include:

• Generation and hosting of a business website, including AI-assisted content and design.
• Management of your online presence, including your Google Business Profile and social posts, where you connect them.
• A dedicated phone number with call answering, text messaging, and voicemail.
• A request pipeline, quoting, invoicing, and payment collection.

We may add, change, or remove features over time. Some features depend on third-party providers and on access you grant to connected accounts.

2. Your Account and Eligibility

You must provide accurate account information and keep it current. You are responsible for activity under your account and for keeping your credentials secure. You represent that you are authorised to enter into these Terms on behalf of your business.

3. Your Business and Listing

You represent and warrant that you own or control the business and the Google Business Profile or other listing you connect, and that you have the right to publish the content you provide or authorise us to use. You are responsible for the accuracy of your business information.

4. Your Content and Ownership

You own the content you provide and the content generated for your business through the Services, and you may take your content and your domain with you if you leave. We grant you a licence to use the website templates and design system we provide for as long as you use the Services; that template and the underlying software remain ours. You grant us the licence needed to host, display, and operate your site and to provide the Services.

5. AI-Generated Content

The Services use artificial-intelligence tools to generate website copy, designs, and other output. AI output can be inaccurate, incomplete, or unsuitable. We make no warranty regarding the accuracy, reliability, or suitability of any output generated by the AI tools, and you are responsible for reviewing generated content before you publish or rely on it. You remain responsible for the content that appears on your site.

We use third-party model providers to deliver these features. Content processed through the Services — including your business information and the communications handled on your behalf — may be used by us and by those providers to develop, train, fine-tune, and improve artificial-intelligence and machine-learning models, under their terms and ours. Information we receive from a Google account you connect is excluded from this and is never used to train generalised or foundation models. See the Privacy Policy for the detail, including how to tell us if you would rather your information were not used this way.

6. Messaging and Calling

Messages and calls we send on your behalf are transactional and informational only — sent in response to requests the consumer initiated through your site. The Services may not be used for promotional or marketing messages, mass texting, drip campaigns, or any outbound campaign to people who did not contact you. You are responsible for the consumers you communicate with and for the content of your messages.

Where you switch on phone answering, calls to your number may be answered by an automated assistant, and where you switch on call-back, that assistant may return a call to someone who submitted your form. Those calls are placed or answered using AI and may be recorded and transcribed. Every such call opens by saying so, before anything else is said — that notice is part of the Services and is not editable. It is disclosed again in the consent block on your site and in the Customer Privacy Policy your site links to.

Telephone and messaging functionality is provided by an underlying third-party communications provider, and your use of it is also subject to that provider’s terms, currently available at https://www.twilio.com/legal/tos.

7. Fair Use

Standard plans include up to 1,000 text messages and 1,000 voice minutes per month as normal business use. These allowances are not intended for mass texting or marketing. If you exceed them, we may, at our discretion, apply an additional usage charge — anchored at $0.01 per text message and $0.03 per voice minute — or ask you to move to a higher plan.

8. Acceptable Use

You agree not to:

• Resell or bundle the Services as part of your own offering to a third party.
• Use the Services for unlawful, deceptive, or infringing content, or to send malware.
• Reverse engineer, scrape, or attempt to build a competing product from the Services.
• Interfere with or disrupt the Services or attempt to bypass usage limits or security.

9. Consumer Data You Handle

You are the business your customers are contacting. You represent that you have all necessary rights and consents to collect and use the personal information of the people who contact you through your site, and you will comply with applicable privacy and communications laws. We process that information as described in our Customer Privacy Policy.

10. Fees and Payment

You agree to pay the fees for your plan and any applicable usage charges. Fees are billed in advance and, except where required by law, are non-refundable. We may change fees on notice.

11. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate the Services for breach of these Terms, non-payment, or misuse. On termination you may export your content and take your domain; we may delete your data after a reasonable period.

12. Disclaimers and Limitation of Liability

The Services are provided “as is” without warranties of any kind, to the fullest extent permitted by law. To the extent permitted by law, our total liability arising out of or relating to the Services is limited to the amount you paid us in the twelve months before the claim.

13. Governing Law

These Terms are governed by the laws of the State of the State of Illinois, without regard to its conflict-of-laws rules. Disputes will be resolved in the courts located there, and both parties consent to that jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will provide notice. Your continued use of the Services after a change takes effect means you accept the updated Terms.

15. Contact

Questions about these Terms can be sent to devin@townrep.com, or by mail to Devin Morgan, 245 New Douglas Ave, Sorento, IL 62086.