SMS Terms

TownRep is operated by TownRep LLC, an Illinois limited liability company. It runs two text-messaging programs. Both are transactional and informational only: no promotional or marketing messages are sent in either.

Account Alerts for Business Owners

TownRep LLC texts business owners who have a TownRep account and asked for text alerts, about activity on their own account: a new enquiry from their website, a quote accepted, a time a customer asked for, and a customer conversation that needs them. Every alert starts with “TownRep:” and goes only to the mobile number the owner confirmed with a one-time code.

Owners agree by ticking this box, which starts unticked, when they enter their mobile number in their account: “Text me alerts about activity on my account — a new enquiry, a quote accepted, a time a customer asked for. Reply STOP to opt out, HELP for help. Message and data rates may apply. Message frequency varies.” It is optional and not a condition of using TownRep; an owner who leaves it unticked gets the same alerts by email. See how owners opt in, with a screenshot of the step.

Customer Texts from a Business

TownRep sends transactional and informational text messages on behalf of the service businesses that use the Platform, in response to requests you initiate through a business’s website. Messages relate to your inquiry — for example, quotes, scheduling, confirmations, and updates about the work you asked about. No promotional or marketing messages are sent.

Some of these replies are written by an automated assistant on the business’s behalf. You can ask to deal with a person instead at any point, and the business will take over the conversation themselves.

Calls

Where a business has switched it on, the same assistant may answer your call, or call you back after you submit their form — only with a number you gave, only about the request you made, and only between 8am and 9pm.

Those calls use AI and may be recorded and transcribed. Every one of them opens by telling you so, before anything else is said. You can ask to speak to a person instead at any time.

Customer Consent

You agree to receive the messages described above by ticking the box “Text me about my request” on a business’s contact form. The box starts unticked; nothing is sent unless you tick it. Where that business uses an AI assistant, the form offers a second box, “It’s OK for [the business]’s AI assistant to text or call me about my request”, and only ticking it allows the assistant to text or call you. Both boxes are optional and are not a condition of purchasing any goods or services; the form sends your request either way. Every opt-in, with screenshots, is shown on how people opt in.

We never contact you about anything other than the request you made unless you separately and explicitly ask us to. Replying STOP ends the texts; it does not stop the business calling you, and they can still reach you by phone or email.

Message Frequency and Rates

In both programs, message frequency varies with activity on the account or request. Message and data rates may apply according to your mobile carrier’s plan. TownRep does not charge you for receiving these messages.

Opting Out — Reply STOP

You can cancel messages at any time by replying STOP to any message; any of STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT works the same way. After you reply, you will receive one confirmation and then no further messages from that program. Where a business’s automated assistant replies to its texts, a request to stop in your own words (for example, “stop texting me”) is honoured the same way. To resume, reply START or UNSTOP.

Getting Help — Reply HELP

Reply HELP or INFO to any message for assistance, or contact TownRep LLC at devin@townrep.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change, and we cannot guarantee that messages will be delivered on every carrier at all times.

Privacy

Business owners’ information is handled as described in our Privacy Policy, and a business’s customers’ in our Customer Privacy Policy. We do not share, sell, rent, or lease your mobile phone number, text-messaging opt-in, or SMS consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers collected for these programs are used only to send the messages described here.