Data Deletion

Check a Request

If you asked for your data to be deleted and were given a confirmation code, enter it here to see the status of that request.

Linked Accounts — Facebook, Instagram, Google

A business can link its Facebook Page, Instagram account or Google account to its TownRep site so that TownRep can publish posts and updates on its behalf. When an account is linked, TownRep stores the identity of the account that granted access, the Page or profile that was chosen, and an access token that allows TownRep to act on that Page or profile. Nothing else from the linked account is collected.

To disconnect from inside TownRep: sign in, open your site’s editor, choose Connections, and choose Disconnect next to the account. The access token and the identifiers are deleted immediately, and TownRep also tells the provider to revoke its access.

To disconnect from Facebook: in Facebook, open Settings & privacy → Settings → Apps and websites, find TownRep, and remove it. If you choose to send a data-deletion request there, Facebook notifies TownRep; the connection is deleted at once and you are given a confirmation code that you can check at the top of this page.

To disconnect from Google: in your Google Account, open Security → Your connections to third-party apps & services, find TownRep, and remove its access. The stored token stops working immediately; disconnecting inside TownRep as well removes the stored identifiers.

Your TownRep Account

To delete your TownRep account and the data associated with it, sign in and open Account, then Delete my account. It takes effect at once: each business you own alone has its subscription cancelled and its phone number released, and its site, content and photos, leads, messages, call records, quotes, bookings and linked accounts are deleted. A business someone else also owns stays; you are removed from it. To remove just one business, use Delete this site on the Sites page. You can also email devin@townrep.com from the address on the account and we will do it for you. Information we are required to keep — such as billing records and the consent records described in our Customer Privacy Policy — is retained as described in the Data Retention section of our Privacy Policy. We will respond as required by applicable law and will explain the reason if any part of a request cannot be fulfilled.

Contact

Questions about deletion can be sent to devin@townrep.com. See our Privacy Policy for how TownRep LLC handles personal information.